A rolling wave in a workshop room in Kigali. A group of film professionals from four countries, strangers turned collaborators. And a realisation that changed the direction of my work: the most sophisticated organisational development methodology I'd ever encountered had nothing to do with the industries that need it most. Here's what creative and gaming companies are missing — and what it's quietly costing them.

The very first remote work experience I remember was in 1999: I was 19 years old, we still paid the internet by the minute and modems screamed their infamous dial-up tones into the room. I sent the draft of a letter via email (sic!) to someone, 100 km away, for review. We discussed it on the (land line) phone while he was making edits to it on the PC. The way towards distributed teams was paved much earlier than we initially realised. And here is one of the many accounts to recount the story.